Sugarbird Digital Marketing offers a variety of services to market businesses online and improves website visibility. By engaging us as your digital partner, you (Client) agree to the Terms and Service Agreement (Agreement) set forth below. If you have questions, or if we may be of any service, please do not hesitate to contact us.

Agency provides the following services:

  • Social Media Marketing
  • Search Engine Optimisation
  • Google Adverts (AdWords, PPC),
  • Content Management
  • Mobile App Development
  • WordPress Development
  • E-Commerce Development
  • Google Merchant Setup (Show your products on Google searches)
  • Google My business
  • Website optimization
  • Facebook Shop Setup, Optimisation, Pixel website setup

and any other related digital marketing services on a local, national, and international basis. As such, we submit information on your behalf to social media sites and search engine providers for whom you must agree to their terms and conditions.

These providers may include but are not limited to: Facebook, LinkedIn, Instagram, Google, Twitter, Pinterest, YouTube and other sites. The terms and conditions of these providers all apply.  Agency will not share your information with any business other than in the course of securing online advertising and marketing services on your behalf.

The Agency has the right to place information pertaining to your business on any of the social media, publisher, and search provider websites, such as those listed above, and you authorize the Agency to develop content based on information or material provided by you or your designees and collected by Agency including copy, form, size, text, graphics, names, addresses, phone numbers, URLs, logos, trade names, trademarks, service marks, endorsements, photographs or likenesses, and videos.

Further, you represent that the material and information you provide to the Agency is truthful, not misleading and that you have the authority to represent this product and service information to the Agency. Additionally, if so contracted, you authorize the Agency to contact your customers for the sole purpose of gaining endorsements and reviews of your products and services for publication. Further, articles, press releases, and blog postings will be sent for approval before publishing.

The timeliness of these pieces is critical to campaign performance. For this reason, all monthly content will be considered approved one week after the content was sent for approval unless requested edits or other communication is received from the client. 

Payment

The Client agrees to pay Sugarbird Digital Marketing compensation for the Services agreed upon between the Client and the Agency as set out in this agreement and defined in the contract. as applicable. Payments shall be made on the final day of each month for services rendered by the Agency in that month. New contracts that initiate service on any day other than the 1st of the month, will be billed a prorated fee for the remaining days in that month.

Invoices are delivered on or about the 25th of each month to your email address. It is your responsibility to ensure your whitelist our email addresses and that you check your spam inbox for invoices and reports. All invoices are linked to Payfast and all methods of payments offered on this secure platform can be used to settle your account

Marketing and advertising programs may be paused if payment has not been received by the 1st of each month; re-initiation fees of R250 may apply. All reports will be done between the 25th and 1st of each month.

30 days cancellation is manadatory and clients are liable for their invoice if no cancellation is received in writing admin@sugarbirddigital.com the services will be paused and the account will be handed over for collection. All costs will be for the client

Cancelation or pausing of your services in December and January will not be accepted. The last day of Canceling your services will be the 30th November and the 28 February.  Any late payments after the 1st of December will carry a penalty fee of 2.5% until the account is paid.

All services is a six month contract unless otherwise stipulated in the contract. The service agreement of   6 months must be seen as an investment for the clients business and not an expense. Your business is benefiting from the digital marketing and is improving your website presence. 

Payments can be made in full for the 6 months, put on budget on your credit card or paid in monthly recurring installments via our invoice pay now service Payfast.

Client’s Obligations

The Client shall provide assistance, technical information, and decisions to the Agency, as reasonably required by the Agency in sufficient time to facilitate the execution of marketing efforts in accordance with any estimated delivery dates or milestones. The Client agrees to work closely with the Agency to provide regular information and feedback so the Agency can create fresh content and make adjustments to marketing efforts, accordingly.

The Client shall have sole responsibility for ensuring the accuracy of all information provided to the Agency and warrants and undertakes to the Agency that the Client’s employees assisting in the execution of an effort have the necessary skills and authority.

This includes providing necessary login information and passwords to access social media, analytics, hosting, domains, and other third-party accounts necessary for the Agency to carry out marketing efforts.

​ All advertising purchased will be at the rates and on the terms indicated in your contract. Agency may, in its discretion, from time to time, increase the rates listed on any rate card, modify the product/service offerings, or change its service terms.

The Agency will inform the Client of any increase in rates, new product/service modifications, or change in terms in writing 30 days prior to the effective date of the increase, modification, or change that could impact this agreement. 

Failure to secure final approval from Client on website designs, social media page creation, digital creatives, or coop reimbursement on digital ads will not be considered a reason to delay payment beyond the due date. Interest will accrue at the rate of 18% per annum for any late payment. In addition to the amount owed for unpaid advertising and applicable interest or late charges, the Client agrees to pay the Agency for all expenses incurred by it to collect any amounts payable under this Agreement, including costs of collection, court costs, and attorney’s fees.

In the event that any local taxes are imposed on the printing, publication, or distribution of advertising material or on the sale of advertising or products and services produced by the Agency, these taxes will be assumed and paid by the Client.

The Agency may reject an advertising order and/or immediately terminate this Agreement, upon notice to Client for any of the following reasons:

(a) if the Client fails to make payment when due or otherwise fails to perform any of the provisions of this Agreement,

(b) if the Client makes an assignment for the benefit of creditors,

(c) if a petition in bankruptcy or for reorganization under the bankruptcy or insolvency laws is filed by or against the Client,

(d) if the Client ceases doing business or is likely to cease doing business or

(e) in the opinion of the Agency, the credit of the Client is or may be impaired. If this Agreement is terminated for any of these reasons,

The client will nevertheless remain liable for balances due on any products and services that were purchased, whether billed or unbilled, and Agency will send an invoice to Client, which Client agrees to promptly pay.

If Client seeks to cancel services prior to the expiration of the term, they may cancel with 30 days written notice, provided that they immediately pay all outstanding invoices, the hourly rate for any hours used beyond those included in Agreement, and a cancellation fee equal to one month’s service fees under Agreement. No cancellations will be accepted over December and January.

The Client may not claim a breach, terminate or cancel this Agreement if there are typographical errors, incorrect ad placements, under deliveries, omissions, or errors in advertising, social media, and website content provided by the Agency. The Agency agrees to take corrective action within 2 business days of notification by the Client, that portion of the advertising, website or social media content which may have been rendered valueless by such typographical errors, incorrect ad placements, under deliveries or omission of copy unless such error arose due to the error or omission of Client, or after the advertisement, website or social media content had been set and proofed or otherwise confirmed by the Client or the advertisement was submitted after the start date. The Agency will not be liable to Client for any loss or damage that results from a typographical error, incorrect ad placement, under-delivery, omission, or an error related to the products and services it provides.

SEO services from the Agency

The Agency has no control over the policies and ranking algorithms of search engines with respect to the type of sites and/or content that they accept now or in the future. The client’s web site may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory.

Due to the competitiveness of some keywords/phrases, ongoing changes in search engine ranking algorithms, and other competitive factors, Agency does not guarantee No.1 positions or consistent top positions for any particular keyword, phrase, or search term.

Google has been known to hinder the rankings of new websites (or pages) until they have proven their viability to exist for more than “x” amount of time or have enough backlink strength. Agency assumes no liability for ranking, traffic, indexing issues related to such penalties. Consequently, the client understands that ranking new websites is much more difficult than ranking old and established sites and they should not have unrealistic expectations about rankings, traffic, and revenues.

Occasionally, search engines will drop listings for no apparent reason. Often, the listing will reappear without any additional SEO efforts.

A website’s search engine ranking can fluctuate any day, any time because of on-going changes in the ranking algorithm, SEO efforts made by the competitors, or both.

The Agency makes no guarantee/warranty of project timelines or added expenses if content or SEO work is destroyed either wholly or in part, either knowingly or unknowingly by any party other than Agency or without the prior consultation of Agency.

Agency is not responsible for the Client or any of its affiliates overwriting content or SEO work. The Client will be charged an additional fee for re-constructing, re-optimizing content/web pages, based on the hourly rate of R420 per hour.

Google Adverts (AdWords, PPC) & Social Media Platforms

Agency accepts no responsibility for policies of Google Ads, Social Media Platforms, third-party search engines, directories, or other web sites that Agency may submit to with respect to the classification or type of content it accepts, whether now or in the future. The client’s website or content may be excluded, rejected, or banned from any third-party resource at any time. The client agrees not to hold the Agency responsible for any liability or actions taken by third-party resources under this Agreement.

The client acknowledges and agrees that Agency makes no specific guarantee or warranty regarding the search providers, social media platforms, or publishers to which it submits advertising on your behalf, including placement of paid advertising or any specific results.

Agency does not warrant/gaurentee the number of calls, clicks, impressions, event registrations, website visits, or that paid advertising will appear in response to any query. ​Agency does not guarantee a position, consistent positioning, or specific placement for any particular ad, keyword, phrase, or search term.

The client acknowledges that the Agency’s past performance is not indicative of any future results client may experience.

Agency does not warrant that the performance will be error-free but will immediately act (the next business day) to correct errors once they have been identified.

The client acknowledges that paid advertising may be subject to the individual advertising network’s policies and procedures. Changes to these policies may require added resources employed by the Agency to adhere to these changes. The Client may be charged an additional fee for making these updates, based on the hourly rate of R420 per hour.

The client acknowledges that any of the online advertising networks, social media sites, search engines, directories, or other resources may reject, block, prevent or otherwise stop accepting submissions for an indefinite period of time.

The client acknowledges that online advertising networks or search engines may drop listings from its database for no apparent or predictable reason. Agency shall re-submit resources to the search engine based on the current policies of the third-party advertising network in question.

The Agency will endeavour to make every effort to keep the client informed of any changes that the Agency is made aware of that impact any of the online marketing, social media campaign, and strategy and the execution thereof under this Agreement.

The client acknowledges that the Agency cannot guarantee the exact placement of the client’s advertising; its availability or availability related to the funds in the client’s account.

Cost for Google Ads and Social Media Campaigns are additional and paid directly to a third-party provider. Payment for media that the Agency is running on behalf of Client shall be paid for in advance of running. In the event that there are a lag in payment or lack of adequate funds in a third-party account (e.g. Google, Facebook, Yahoo), the Agency reserves to right to pause advertising until accounts are made whole.

Development of text ads, image ads, video ads, and/or banner ads in support of online marketing or paid social media campaigns will be outlined specifically as a part of the deliverables in the strategy with the Agency.

Agency does not offer any refunds for any services that are rendered.

Intellectual Property Rights

All advertising artwork and copy which represents the creative effort of the Agency and/or utilization of creativity, illustrations, labour, composition or material furnished by it, is and remains the property of the Agency, or the relevant third party from whom the Agency has acquired a right of use, including all rights of the copyright therein. The client understands and agrees that it cannot authorize photographic or other reproductions, in whole or in part, of any such advertising copy for use in any other advertising medium without payment for creative services to the Agency. All logos, website, and social media content is considered to be owned by the Client once it has received final approval to go live and payment in full has been received and may be reused, shared, and reproduced by the Client.

Advertising Content

The Agency may, in its sole discretion, edit, alter, omit, reject or cancel at any time any of Client’s digital advertising products or services to meet industry standards Client’s budget. All digital advertising placements are at the option of the Agency unless a specific placement is purchased by the Client. Failure to meet placement requests will not constitute cause for adjustment, refund, make good, termination or cancellation of this Agreement.

Disclaimer of Warranties

​To the maximum extent permitted by applicable law, Agency and its suppliers disclaim all warranties not expressly set forth in this document, whether express or implied, including, but not limited to implied warranties of merchantability and fitness for a particular purpose, regarding the Agency services.

Indemnity

Client agrees to indemnify and hold harmless Agency, its owners and employees from and against all allegations, claims, actions, suits, demands, damages, liabilities, obligations, losses, settlements, judgments, costs and expenses (including without limitation attorneys’ fees and costs) which arise out of, relate to Agency’s use of materials furnished by Client (including but not limited to, logos, slogans, trademarks, written content, photographs, video, music, and fonts). Information or data obtained by us from you to substantiate claims made in marketing deliverables shall also be deemed to be “materials furnished by you.” Such claims may include claims for invasion of privacy, defamation, patent, trademark, copyright, or other intellectual property claims.

Additionally, Client agrees to indemnify and hold harmless Agency, its owners and employees against any and all allegations, claims, actions, suits, demands, damages, liabilities, obligations, losses, settlements, judgments, costs, and expenses (including without limitation attorneys’ fees and costs) which arise out of, relate to business ideas, innovations, concepts, websites, web-based applications and the like that Client has generated and has asked the Agency to develop or implement.

For example, if you have an idea for a web application, we develop it, and it is determined that the application’s functionality violates another company’s patent, you will indemnify Agency for any claims instituted by the third party. The Agency does not take responsibility for determining whether your business ideas, business plans, concepts, or innovations may interfere with another party’s rights or are otherwise in compliance with applicable law. You warrant that any business ideas, business plans, concepts, or innovations that you have presented to Agency and asked Agency to create deliverables for are compliant with applicable federal, state, and local laws, rules and regulations.

 Limitation of Liability

In no event shall agency be liable to the client for any direct, special, indirect or consequential damages, including but not limited to loss of use, loss of profits, loss of data or losses as a result of disclosure of user content or other data, whether in an action in contract, tort (including but not limited to negligence), or otherwise, arising out of or in any way connected with agency’s products or services. in no event shall the aggregate liability of agency exceed any compensation paid by you to the agency for its products or services.

Excusable Delays

The Agency will not be liable for any damages related to delay or failure to perform due to causes beyond its control, including but not limited to, fire, strike, work stoppage or other labour interruption, freight embargo, terrorism, sabotage, war, civil disturbance, governmental action, rules or regulations, failure of machinery, equipment or information systems, failure of suppliers and digital partners, the elements, flooding, power outages or interruptions or acts of God. The Agency’s inability or failure to perform will not constitute a breach of this Agreement. Performance by the Agency of its obligations under this Agreement will be suspended during this type of delay or failure to perform. The Client may, however, terminate this Agreement if suspension lasts more than thirty (30) days.

No Waiver

The Agency’s failure to insist upon the performance by the Client of any term or condition of this Agreement or to exercise any of the Agency’s rights under this Agreement on one or more occasions will not result in a waiver or loss of the Agency’s right to require future performance of these terms and conditions or to exercise its rights in the future.

The Agency may assign, delegate, or subcontract any rights or obligations under this Agreement.

Governing Law/Venue

This Agreement shall be governed by and construed in accordance with the laws of South Africa and not the principles of conflicts of law thereof. The Parties agree that the venue for any action arising out of this Agreement will be Cape Town South Africa

If any provision of this Agreement is invalid or unenforceable in any jurisdiction, the other provisions herein will remain in full force and effect in such jurisdiction and will be liberally construed to effectuate the purpose and intent of this Agreement, and the invalidity or unenforceability of any provision of this Agreement in any jurisdiction will not affect the validity or enforceability of any such provision in any other jurisdiction.

All covenants and agreements of the parties made in this Agreement will survive termination or expiration of this Agreement. This Agreement and the Agency’s current rate cards constitute the entire agreement between the parties and supersede and cancel any prior agreements, representations or communications, whether oral or written, between the parties relating to the subject matter of this Agreement. This Agreement may not be changed orally and may only be amended in writing and signed by both parties.

The person(s) signing this Agreement certifies that (s)he is lawfully authorized to purchase services on behalf of their respective company.

Execution and Term.

Terms and conditions of this Agreement are binding on both parties on the date the Agreement is signed and/or payment is made and continue for a period of 6 months. Upon completion of the 6-month period, services will continue on a month-to-month basis until the Client provides a written 30-day cancellation notice. No cancellation notice will be accepted over December and January. A penalty of two months retainer fee will be administrated, failure to pay the said amount will be taken to the small claims court to recuperate loss of income.